Trailfinders voted ‘Best Travel Company’ at 2011 Which? Awards

Trailfinders has today been crowned Best Travel Company at the prestigious Which? Awards. This is particularly exciting as Trailfinders is the first ever tour operator to win an award from Which?.

Despite being up against tough competition with shortlisted companies including Kuoni, P&O Cruises and Saga, Trailfinders won the award thanks to an impressive customer satisfaction score in a recent Which? survey. Trailfinders’ customers praised the flexibility and expertise of the staff, and said they were supportive throughout the booking process.

Trailfinders is also one of the few travel companies not to charge for credit and debit card payments. Which? is campaigning to stop the practice of excessive and unfair card charges.

Joanna Cooke, Marketing Manager for Tourism Thailand says:
“We are delighted to hear that Trailfinders won this fantastic award. As a top seller of Thailand holidays we are pleased to share their good news. Thailand remains one of their top selling destinations, only 2nd place to Australia, and it’s not surprising with amazing offers such as this!”

Luxury Phuket 8 nights from £849 per person – Includes 4 FREE nights & FREE room upgrade, saving over £500 per couple. Includes flights from London, 8 nights at the 5-star Indigo Pearl, Breakfast & Transfers

Available to book now! Trailfinders reservations number is 0845 050 5871 or visit

Peter Vicary-Smith, chief executive of Which?, says:

“To win a Which? Award, not only must a company offer outstanding services, it must also deliver exceptional value and a great customer experience. This is especially important at a time when consumers are really feeling the pinch. While all those in the shortlist performed well over the past 12 months, Trailfinders stood out thanks to its fantastic customer service and its knowledgeable and supportive staff.”

Notes about the Which? Awards
The Which? Awards are entirely independent. Businesses can’t put themselves forward for an award – they are chosen on the basis of Which?’s rigorous research and feedback from Which? members.

The Which? Awards were hosted by Natasha Kaplinsky at Kings Place, King’s Cross, London, on 23 June 2011.